Petping Admin

Jul 2021 - Jan 2024

A back-office system for improving operational efficiency of the Petping service

📌 Project Name

Petping Admin

📋 Project Summary

  • ‘Petping Admin’ is a Petping service internal back-office system designed to support internal operations and customer service, enabling efficient management of content, users, rewards, and events.
  • The focus was on improving the operational efficiency and service stability of the operations team.

📅 Duration

July 2021 – January 2024

🛠 Tech Stack

  • Backend: Java, Spring Boot, Spring Security, JPA, MyBatis
  • Frontend: JavaScript, HTML, CSS
  • Template Engine: Thymeleaf
  • Database: PostgreSQL
  • UI & Libraries: Bootstrap, DataTables.js, Chart.js

👤 Key Responsibilities

  • Led full-stack development and overall system architecture design
  • Analysed operational team requirements and designed business logic
  • Implemented automation of repetitive tasks, UI/UX improvements, and security enhancements
  • Focused on enhancing operational efficiency and customer service quality

✨ Key Contributions & Achievements

  • 🔄 Development of repetitive task automation features
    → Doubled operational throughput, significantly reduced manual processing time

  • 📊 Implementation of user-specific API call log viewer
    → Customer response time reduced by 40%, expedited issue resolution

  • 🔐 Adoption of Google OAuth2 and OTP two-factor authentication
    → Strengthened admin account security, minimised unauthorised access risks

  • 🗺️ Integration of Naver Maps API for walk data visualisation
    → Reduced operational response time by 25%, enhanced event monitoring efficiency

  • ✉️ Added pet insurance claim email resend and recipient address modification functions
    → Secured independent handling of email errors, improved operational reliability